Are you experiencing persistent errors while trying to upload files? This guide will address two common issues that may be causing these errors: problems related to Internet Download Manager (IDM) and conflicts with AdGuard.
Pre-Check: File Compatibility with Afforai
Before troubleshooting upload errors, it's essential to ensure your files are supported by Afforai. Check out the following articles to confirm compatibility:
Issue 1: IDM Error
If you are encountering uploading errors, IDM might be the culprit. Sometimes, IDM can interfere with the uploading process, leading to errors. To resolve this:
Access IDM settings and add the Afforai domain to the "do not download" list.
Exclude *.afforai.com and afforai.com from downloading.
Save the changes and attempt to upload your files again.
Issue 2: Disable AdGuard
AdGuard, a popular ad-blocking software, can sometimes conflict with file uploads on certain platforms. To disable AdGuard temporarily:
Locate the AdGuard icon on your browser or system tray.
Disable AdGuard for the Afforai domain or whitelist the website.
Try uploading your files again to see if the error persists.
Contact Support
If the above solutions do not resolve the file upload errors, please reach out to us for further assistance. Click on the chat button located at the bottom right corner of the page and send us a copy of the file. Our team will investigate the issue to provide you with a solution.